House rules and policies

The rules that apply at all three locations. If anything here is unclear, ask at reception or email members@kestrel-work.com.

Access hours

Only Dedicated Desk and Private Office members can come in at weekends. Reception is closed on English bank holidays, but 24/7 members still have access.

Guests

Each member can bring up to 2 guests a day free of charge during staffed hours (Monday–Friday 08:30–18:00). Register guests in the Kestrel app before they arrive; they sign in at reception. Private Office members can bring any number of guests to their own office. More guests, or guests outside staffed hours, need a Day Pass each.

Dogs

Dogs are welcome at London Shoreditch and Bristol Harbourside, but not at Manchester Ancoats because of the building's lease. A dog must be registered with reception, vaccinated, and kept on a lead in shared areas, and isn't allowed in meeting rooms or kitchens. One dog per member. Assistance dogs are welcome everywhere.

Mail and parcels

Mail handling is included with Dedicated Desk, Private Office and Virtual Office, and is a £25-a-month add-on for Flex and Flex 8. We accept parcels up to 20 kg and hold them for 14 days. We can forward mail at cost plus a £5 handling fee per forward.

Printing

Monthly plans include 100 mono A4 pages a month. After that, printing costs 5p a page in mono and 15p in colour.

Quiet and calls

Each location has a silent zone: London floor 4, Manchester floor 3 and Bristol floor 2. Elsewhere, keep calls to phone booths and meeting rooms.

Kitchen

Barista coffee, tea and filtered water are free all day. There's fresh fruit on Mondays.

Smoking and vaping

Not allowed anywhere in our buildings, including terraces.

Key fobs

Monthly members get a key fob and access in the Kestrel app. A replacement fob costs £15.

Complaints

Email complaints@kestrel-work.com. We reply within 2 working days.